{"id":20140,"date":"2025-11-12T13:32:00","date_gmt":"2025-11-12T13:32:00","guid":{"rendered":"https:\/\/omg.golf\/?page_id=20140"},"modified":"2026-07-15T13:28:17","modified_gmt":"2026-07-15T13:28:17","slug":"reklamace","status":"publish","type":"page","link":"https:\/\/omg.golf\/en\/reklamace\/","title":{"rendered":"Returns and Product Complaints"},"content":{"rendered":"<section id=\"reklamace-vraceni\" class=\"omg-container omg-legal-page\">\n<p><a class=\"omg-btn omg-btn-secondary\" href=\"https:\/\/omg.golf\/wp-content\/uploads\/2025\/11\/OMG_Golf_Reklamace_a_Vraceni.pdf\" target=\"_blank\" rel=\"noopener\">Download PDF<\/a><\/p>\n<h1>Returns and Product Complaints<\/h1>\n<p><em>Aktualizov\u00e1no: 11. 7. 2026<\/em><\/p>\n<p><strong>Seller:<\/strong> Otakar Mare\u0161, I\u010cO 72866560 \u00b7 e-mail: <a href=\"mailto:iam@omg.golf\">iam@omg.golf<\/a> \u00b7 web: <a href=\"https:\/\/omg.golf\/en\/\">www.omg.golf<\/a><br \/>\n  <strong>Adresa pro vr\u00e1cen\u00ed a reklamace:<\/strong> Dittrichova 1941\/18, 120 00 Praha 2 (dob\u00edrku nep\u0159eb\u00edr\u00e1me)<\/p>\n<h2>Contents<\/h2>\n<ul>\n<li><a href=\"#odpovednost\">Odpov\u011bdnost za vady a lh\u016fty<\/a><\/li>\n<li><a href=\"#postup\">Jak uplatnit reklamaci<\/a><\/li>\n<li><a href=\"#vyreseni\">Ways of resolution<\/a><\/li>\n<li><a href=\"#odstoupeni\">Odstoupen\u00ed do 14 dn\u016f<\/a><\/li>\n<li><a href=\"#sluzby\">Slu\u017eby, lekce a tr\u00e9nink<\/a><\/li>\n<li><a href=\"#adr\">Out-of-court dispute resolution<\/a><\/li>\n<li><a href=\"#kontakt\">Contact<\/a><\/li>\n<li><a href=\"#prilohy\">P\u0159\u00edlohy a vzory formul\u00e1\u0159\u016f<\/a><\/li>\n<\/ul>\n<h2 id=\"odpovednost\">Odpov\u011bdnost za vady a lh\u016fty<\/h2>\n<ul>\n<li>Za vady nov\u00e9ho zbo\u017e\u00ed odpov\u00edd\u00e1me po dobu 24 m\u011bs\u00edc\u016f od p\u0159evzet\u00ed.<\/li>\n<li>Projev\u00ed-li se vada do 1 roku od p\u0159evzet\u00ed, m\u00e1 se za to, \u017ee zbo\u017e\u00ed bylo vadn\u00e9 ji\u017e p\u0159i p\u0159evzet\u00ed, pokud neprok\u00e1\u017eeme opak.<\/li>\n<li>Odpov\u011bdnost se nevztahuje na b\u011b\u017en\u00e9 opot\u0159eben\u00ed, mechanick\u00e9 po\u0161kozen\u00ed, pou\u017eit\u00ed v rozporu s n\u00e1vodem ani neodborn\u00e9 z\u00e1sahy nebo \u00fapravy.<\/li>\n<\/ul>\n<h2 id=\"postup\">Jak uplatnit reklamaci<\/h2>\n<ol>\n<li>Napi\u0161te n\u00e1m na <a href=\"mailto:iam@omg.golf\">iam@omg.golf<\/a> \u010d\u00edslo objedn\u00e1vky, popis z\u00e1vady a p\u0159ilo\u017ete foto nebo video, pokud to d\u00e1v\u00e1 smysl.<\/li>\n<li>Po potvrzen\u00ed za\u0161lete zbo\u017e\u00ed na adresu v\u00fd\u0161e bez dob\u00edrky, bezpe\u010dn\u011b zabalen\u00e9 a s kopi\u00ed dokladu o koupi.<\/li>\n<li>Uve\u010fte preferovan\u00fd zp\u016fsob vy\u0159\u00edzen\u00ed: oprava, v\u00fdm\u011bna, sleva nebo odstoupen\u00ed od smlouvy.<\/li>\n<li>Po doru\u010den\u00ed obdr\u017e\u00edte potvrzen\u00ed. Reklamaci vy\u0159\u00edd\u00edme bez zbyte\u010dn\u00e9ho odkladu, nejpozd\u011bji do 30 dn\u016f, pokud se nedohodneme jinak.<\/li>\n<\/ol>\n<p><em>U uznan\u00e9 reklamace propl\u00e1c\u00edme \u00fa\u010deln\u011b vynalo\u017een\u00e9 n\u00e1klady na dopravu k n\u00e1m. P\u0159ilo\u017ete pros\u00edm potvrzen\u00ed o zaplacen\u00ed dopravy.<\/em><\/p>\n<h2 id=\"vyreseni\">Ways of resolution<\/h2>\n<p>Dle povahy vady m\u00e1te pr\u00e1vo na bezplatnou opravu nebo v\u00fdm\u011bnu, p\u0159\u00edpadn\u011b na p\u0159im\u011b\u0159enou slevu. Pokud jde o podstatnou vadu nebo nelze zjednat n\u00e1pravu v p\u0159im\u011b\u0159en\u00e9 dob\u011b, m\u016f\u017eete od smlouvy odstoupit.<\/p>\n<h2 id=\"odstoupeni\">Odstoupen\u00ed od smlouvy do 14 dn\u016f<\/h2>\n<ul>\n<li>Jako spot\u0159ebitel m\u016f\u017eete do 14 dn\u016f od p\u0159evzet\u00ed zbo\u017e\u00ed odstoupit bez ud\u00e1n\u00ed d\u016fvodu.<\/li>\n<li>Ozn\u00e1men\u00ed po\u0161lete e-mailem a zbo\u017e\u00ed ode\u0161lete do 14 dn\u016f od odstoupen\u00ed zp\u011bt na uvedenou adresu bez dob\u00edrky.<\/li>\n<li>Vr\u00e1t\u00edme cenu v\u010detn\u011b n\u00e1klad\u016f na dod\u00e1n\u00ed ve v\u00fd\u0161i nejlevn\u011bj\u0161\u00edho n\u00e1mi nab\u00edzen\u00e9ho zp\u016fsobu dod\u00e1n\u00ed. Vr\u00e1cen\u00ed platby m\u016f\u017eeme pozdr\u017eet do p\u0159ijet\u00ed zbo\u017e\u00ed nebo prok\u00e1z\u00e1n\u00ed jeho odesl\u00e1n\u00ed.<\/li>\n<li>V\u00fdjimkou je zejm\u00e9na zbo\u017e\u00ed upraven\u00e9 na m\u00edru, zbo\u017e\u00ed z hygienick\u00fdch d\u016fvod\u016f po otev\u0159en\u00ed a slu\u017eby nebo digit\u00e1ln\u00ed obsah, s jejich\u017e pln\u011bn\u00edm bylo zapo\u010dato s va\u0161\u00edm v\u00fdslovn\u00fdm souhlasem p\u0159ed uplynut\u00edm lh\u016fty.<\/li>\n<\/ul>\n<h2 id=\"sluzby\">Slu\u017eby, lekce a tr\u00e9nink<\/h2>\n<p>U slu\u017eby m\u016f\u017eete odstoupit do 14 dn\u016f od uzav\u0159en\u00ed smlouvy, pokud poskytov\u00e1n\u00ed slu\u017eby je\u0161t\u011b neza\u010dalo. Pokud jste souhlasili se zah\u00e1jen\u00edm d\u0159\u00edve, p\u0159i odstoupen\u00ed hrad\u00edte pom\u011brnou \u010d\u00e1st ceny za ji\u017e poskytnut\u00e9 pln\u011bn\u00ed. Po \u00fapln\u00e9m poskytnut\u00ed slu\u017eby u\u017e odstoupit nelze.<\/p>\n<h2 id=\"adr\">Out-of-court dispute resolution<\/h2>\n<p>Pokud se spot\u0159ebitelsk\u00fd spor nepoda\u0159\u00ed vy\u0159e\u0161it vz\u00e1jemnou dohodou, m\u016f\u017ee spot\u0159ebitel podat n\u00e1vrh na mimosoudn\u00ed \u0159e\u0161en\u00ed sporu \u010cesk\u00e9 obchodn\u00ed inspekci, \u0160t\u011bp\u00e1nsk\u00e1 796\/44, 110 00 Praha 1. Podrobn\u00e9 informace a postup jsou na <a href=\"https:\/\/coi.gov.cz\/informace-o-adr\/\" target=\"_blank\" rel=\"noopener\">coi.gov.cz\/informace-o-adr\/<\/a>. Ne\u017e se v\u011bc za\u010dne \u0159e\u0161it form\u00e1ln\u011b, napi\u0161te pros\u00edm na <a href=\"mailto:iam@omg.golf\">iam@omg.golf<\/a>. \u010casto se d\u00e1 naj\u00edt rychl\u00e9 praktick\u00e9 \u0159e\u0161en\u00ed.<\/p>\n<h2 id=\"kontakt\">Contact<\/h2>\n<p><strong>E-mail:<\/strong> <a href=\"mailto:iam@omg.golf\">iam@omg.golf<\/a><br \/>\n  <strong>Adresa pro vr\u00e1cen\u00ed a reklamace:<\/strong> Dittrichova 1941\/18, 120 00 Praha 2<\/p>\n<h2 id=\"prilohy\">P\u0159\u00edlohy a vzory formul\u00e1\u0159\u016f<\/h2>\n<h3 id=\"form-odstoupeni\">Formul\u00e1\u0159 pro odstoupen\u00ed od smlouvy<\/h3>\n<ul>\n<li>Adres\u00e1t: Otakar Mare\u0161, I\u010cO 72866560 \u00b7 e-mail: iam@omg.golf \u00b7 adresa: Dittrichova 1941\/18, 120 00 Praha 2<\/li>\n<li>I hereby notify you that I am withdrawing from the purchase contract for:\ufeff ______________________________<\/li>\n<li>Order number \/ date of receipt:\ufeff ______________________________<\/li>\n<li>Full name:\ufeff  ______________________________<\/li>\n<li>Adress: ______________________________<\/li>\n<li>E-mail \/ Telefon: ______________________________<\/li>\n<li>\u010c\u00edslo \u00fa\u010dtu, pokud je pot\u0159eba: ______________________________<\/li>\n<li>Datum: ____________ Podpis p\u0159i listinn\u00e9m pod\u00e1n\u00ed: ____________<\/li>\n<\/ul>\n<h3 id=\"form-reklamace\">Reklama\u010dn\u00ed formul\u00e1\u0159<\/h3>\n<ul>\n<li>Product \/ service:\ufeff  ______________________________<\/li>\n<li>Order number \/ date of receipt:\ufeff ______________________________<\/li>\n<li>Popis z\u00e1vady, ide\u00e1ln\u011b s foto nebo videem: ______________________________<\/li>\n<li>Po\u017eadovan\u00e9 \u0159e\u0161en\u00ed: oprava \/ v\u00fdm\u011bna \/ sleva \/ odstoupen\u00ed: ______________________________<\/li>\n<li>Full name:\ufeff  ______________________________<\/li>\n<li>Adresa \u00b7 E-mail \u00b7 Telefon: ______________________________<\/li>\n<li>Datum: ____________ Podpis p\u0159i listinn\u00e9m pod\u00e1n\u00ed: ____________<\/li>\n<\/ul>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>St\u00e1hnout PDF Reklamace a vr\u00e1cen\u00ed zbo\u017e\u00ed Aktualizov\u00e1no: 11. 7. 2026 Prod\u00e1vaj\u00edc\u00ed: Otakar Mare\u0161, I\u010cO 72866560 \u00b7 e-mail: iam@omg.golf \u00b7 web: www.omg.golf Adresa pro vr\u00e1cen\u00ed a reklamace: Dittrichova 1941\/18, 120 00 Praha 2 (dob\u00edrku nep\u0159eb\u00edr\u00e1me) Obsah Odpov\u011bdnost za vady a lh\u016fty Jak uplatnit reklamaci Zp\u016fsoby vy\u0159\u00edzen\u00ed Odstoupen\u00ed do 14 dn\u016f Slu\u017eby, lekce a tr\u00e9nink Mimosoudn\u00ed \u0159e\u0161en\u00ed [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"","footnotes":""},"class_list":["post-20140","page","type-page","status-publish","hentry"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":8}},"_links":{"self":[{"href":"https:\/\/omg.golf\/en\/wp-json\/wp\/v2\/pages\/20140","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/omg.golf\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/omg.golf\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/omg.golf\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/omg.golf\/en\/wp-json\/wp\/v2\/comments?post=20140"}],"version-history":[{"count":4,"href":"https:\/\/omg.golf\/en\/wp-json\/wp\/v2\/pages\/20140\/revisions"}],"predecessor-version":[{"id":32861,"href":"https:\/\/omg.golf\/en\/wp-json\/wp\/v2\/pages\/20140\/revisions\/32861"}],"wp:attachment":[{"href":"https:\/\/omg.golf\/en\/wp-json\/wp\/v2\/media?parent=20140"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}